Refund policy
Refund and Return Policy
Thank you for shopping at EcoShield Tech! We want you to be completely satisfied with your purchase. If something isn't right, we are here to help.
1. 30-Day Return Window
You have 30 days from the date you received your item to request a return or a refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
You have 30 days from the date you received your item to request a return or a refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or if you received the wrong product, please contact us immediately at info@ecoshieldtech.co.uk.
To speed up the process, please include:
If your item arrives damaged, defective, or if you received the wrong product, please contact us immediately at info@ecoshieldtech.co.uk.
To speed up the process, please include:
- Your order number (e.g., #1001)
- A clear photo or a short video showing the issue/defect
In most cases involving damaged or defective items, you will not need to ship the item back. Once verified, we will issue a full refund or send a replacement free of charge.
3. How to Initiate a Return
If you wish to return an item for any other reason, please email us first at info@ecoshieldtech.co.uk.
If you wish to return an item for any other reason, please email us first at info@ecoshieldtech.co.uk.
- Please note: Do not send your purchase back to the manufacturer or the address listed on the shipping label. We will provide you with the correct return address details via email.
- Customers are responsible for paying their own shipping costs for returning items that are not defective. Shipping costs are non-refundable.
4. Refunds
Once we receive and inspect your return (or approve your photo/video evidence), we will notify you via email. If approved, your refund will be processed automatically to your original method of payment within 3–5 business days.
Once we receive and inspect your return (or approve your photo/video evidence), we will notify you via email. If approved, your refund will be processed automatically to your original method of payment within 3–5 business days.
If you have any questions about our policy, feel free to reach out to us at info@ecoshieldtech.co.uk.